FAQ's


Got a question about XProtect?

  • Who do I contact if I need help?

    Normally your first option is to call your reseller. If you aren’t sure who that is, or they can’t help, you can call 0800 4 XPROTECT or Contact Us here.

  • How long do the backups take?

    This really depends on the speed of your broadband connection. On a typical connection, if left to run, XProtect has the potential to backup at a rate of 3 – 4 GB per day. By default XProtect has a threshold limit of 300MB, which means that you don’t have to worry about it running all day and using up all your bandwidth.

    After the initial upload XProtect only backs up the differences in the files that have changed which means that generally your backups will be quite quick and use very little bandwidth.

  • How much data can I backup?

    XProtect has no limits as far as how much data it can backup. Since we bill based on the total quantity of data being stored (including archives) it is important to remember that as the data grows over time so does the cost.

  • How long does XProtect keep my data for?

    By default XProtect keeps 30 days of archived changes. If you need to keep your archives for longer than 30 days you can override the default settings. XProtect can potentially keep your archives indefinitely although over time this will impact on your data allowance.

  • Does XProtect check my data for viruses?

    No. XProtect does not make any changes to your files or scan any of your files for infections. If you back up an infected file, this file will still be infected when you go to restore it. If you are unsure about your data it is always recommended that you scan any files you restore before opening or using them.

  • How do I get my data onto the XProtect servers the first time?

    There are a number of ways this can be done. The simplest option is to just configure XProtect to run and it will upload your data to our data centre over a few days. XProtect has a default threshold limit of 300MB so if you had 5GB of data to upload it would take approximately 2 weeks to upload all the data at 300MB per day. It is possible to temporarily override the 300MB threshold to allow the system to keep running until all the data has been uploaded, in which case it would take just over 1 day to complete.

    If you don’t want to use your own bandwidth, or you have a limited monthly plan you can ask your reseller to collect your data on a large external hard drive (as part of the initial installation) they can then take this away with them and transfer it directly to the data center for you. This is called "seeding" the data.

    Whichever option you choose you can expect the initial transfer to take a little longer but once the data has been uploaded all subsequent backups will be very quick.

  • Does XProtect work with Windows 7?

    Yes. XProtect works on all versions of Windows. There will also be versions for Linux and Apple Mac in the near future.

  • What if I need to restore all my data?

    If you need to restore all your data the process is similar (except in reverse) to the initial upload process.
    Usually if you need to restore all your data it is due to some unforeseen disaster and so recovering the data and getting your system back up and running will be a priority. We recommend that you contact your reseller and have them "seed" the data onto a hard drive, which can then be delivered to you quickly and securely.

  • What if I move my computer, or take my laptop away with me?

    One of the great features of XProtect is that it doesn’t care where your computer is. This is particularly good for mobile users who are often travelling with their laptops. All XProtect needs to work is an active Internet connection. If you are overseas on a business trip, as soon as you connect your laptop to an Internet connection XProtect will check to see when your backup ran last and will begin backing up any changes. It is important to remember that all backups use bandwidth and to check out the potential costs you may incur before letting your backup run.

  • Have a different question?

    Have you got a different question? Contact Us here.

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